Archive for the ‘SME digital marketing’ Category

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Creating a hard-working home page

Wednesday, March 10th, 2010

How well does your home page sell your product or service?  How many hard-won visitors do you lose by not communicating your benefits fast enough or making it easy to discover more?  How can you grab the attention of the casual searcher?  Here are some tips to force you to think harder about your home page, influenced by my background in magazine publishing.  They are written from my experiences working with small businesses on their digital strategy, but I think the principles hold for bigger enterprises too. (more…)

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Posted in SME digital marketing, news

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How to use content to acquire links and grow traffic

Thursday, December 17th, 2009

The web turns every business into a publisher.  Whether you are a professional services firm, a niche retailer or a bespoke dressmaker, if you want to be found online by new customers, you need to attract quality traffic to your website. The most effective way to do this is by building up relevant, authoritative inbound links - which help to source the right type of visitors, and also improve your natural search rankings.  So how do you go about building quality links?  The best route is specialist content - even if you don’t think of yourself as a publisher, you are an expert on your product or service and understand your customers’ problems.  Content is far more compelling than paid-for directory links, as it engages the customer on the point of a purchase decision and positions your business as providing useful advice.  First you need to identify your target audience, and work out their main concerns and where they need help.  Then build a list of target sites to link to: they need to be relevant, the sort of places your customers go, and have good page rank.  Then you are ready to start using content to acquire links and grow traffic… (more…)

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Posted in SME digital marketing, b2b, consumer, content, marketing

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How to structure your business website

Monday, November 2nd, 2009

I’ve always believed that the most important part of planning a business website takes place with just brain, pen and paper, long before you get anywhere near a developer.  I’ve had to structure a couple of websites from scratch in the last month or so, one for a client, the other for a new business I am launching, and the process has forced me to ponder about how to get it right from the start.  The trick is thinking about the site from the point of view of your prospective customer, which is much easier when you are advising another business, and near impossible when it’s your own business and you just want to shout about how brilliant it is.  So here are some simple steps to help you do just that: (more…)

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Posted in SME digital marketing, b2b, consumer, implementation

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Working effectively with digital agencies

Monday, July 6th, 2009

I’ve just completed a series of presentations to about 250 SMEs across the East Midlands on how to select, and build a good working relationship with, digital agencies, whether they build and design websites, enhance SEO and PPC, run an email marketing campaign, or advise on ecommerce or social media.  Digital is a particularly tricky discipline as most business owners have limited knowledge and can feel at a disadvantage. I’ve had plenty of feedback from my audiences both on common pitfalls and secrets of success.  Whilst this is primarily based on the experiences of smaller businesses, I believe many of these five key principles apply equally to larger client-agency relationships. (more…)

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Posted in SME digital marketing, b2b, consumer, implementation, marketing

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How to write a great web developer brief

Monday, June 1st, 2009

Whether your web project is multi-millions or barely into four figures (I’ve done both kinds!) I believe the key to success is investing the time in a really thorough brief for your developer.  It forces you to consider exactly what it is you want from your new or relaunched web-site.  You can also use a good web brief to help you decide which developer to use, and it can be enlightening getting several possible solutions to the proposed “problem”.   I often liken web projects to building projects; if you are creating a house from scratch or extending an existing house, you need to spend time working out what you want to do in which room and how you want the whole building to feel, and enlist a good designer or architect to help you create the plans.  You don’t just engage a builder recommended by your neighbour and give them instructions as you go along!  So here is my essential check-list for a great web developer brief: (more…)

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Posted in SME digital marketing, implementation

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Search engine optimisation made easy

Thursday, May 14th, 2009

Whether you’re a small business optimising your own site for search engines in your spare time, or a larger business wondering whether to spend a small fortune with an SEO agency, it’s easy to get bewildered by the options available.  Here’s a simple starter kit of tips for basic search engine optimisation, inspired by an ex-colleague of mine, Simon Penson, who learnt his craft on the website of Todays Golfer Magazine, and now works with a range of clients on SEO research and copywriting.  The Emap specialist interest sites we launched together grew their traffic almost entirely through content-driven SEO and spent very little on paid marketing.  My own view on SEO is that it helps enormously if you are either a wordsmith yourself, or know a good journalist, so you can incorporate your keywords without distorting the copy. (more…)

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Posted in SME digital marketing, content, marketing, news

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How a blog can grow your business

Monday, May 4th, 2009

The common view of bloggers is as maverick commentators, lone individuals on a mission to explain their views to the world.  But the same software that independent writers can use to broadcast their thoughts online is also highly useful to businesses on a limited budget who want to quickly grow their traffic, establish a reputation and reach new customers.  This article explains some of the key benefits of blogging for your business. (more…)

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Posted in SME digital marketing, b2b, consumer, content, marketing

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How great web content can win you new customers

Wednesday, April 15th, 2009

Demonstrating an understanding of your customers’ concerns isn’t just a way to retain the business of existing clients; it’s also a clever strategy for attracting new customers.  This applies whether your core business is naturally content-based or not.  It doesn’t require huge marketing investment but it does mean you need excellent customer insight , a good wordsmith and plenty of persistence.   Here’s some tips to give you a start: (more…)

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Posted in SME digital marketing, b2b, consumer, content, marketing

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The publishing skills every business needs to acquire to succeed on the web

Tuesday, March 31st, 2009

Every business that wants to use the web to build a closer relationship with its customers has to create compelling online content.  Thus they are a publisher - that is now a well accepted truth.  However, what many businesses are unclear about is exactly what publishing skills they need to learn.  Here I have attempted to distil 15 years of magazine publishing experience into five simple principles that any business, be it a retailer, a provider of professional services or a manufacturer, should consider before they start to create online content: (more…)

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Posted in SME digital marketing, consumer, content, marketing

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Inviting your best customers into a club

Wednesday, March 4th, 2009

Once your customer has just purchased from you, whether they have bought online, taken part in an event, or paid for a subscription, you need to invite them into your club, make them feel special and keep learning from them.  Here’s some ideas that were inspired by successful alumni programmes, and could apply equally to media, events, training or allied businesses: (more…)

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Posted in SME digital marketing, b2b, consumer, marketing

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